Got questions? We've got answers. Check out the most frequently asked questions below. If you don't see the answer to your question, give one of our team members a call at (217) 592-5023 or fill out the contact us form and we will get you taken care of as quickly as possible.
SETTING UP ACCOUNT
Do I have to set up an account to make a purchase?
No! While setting up an account has benefits like being able to view past purchases, upload your tax exemption certificate and more, it is not required to make a purchase. You can simply complete the transaction as a "guest". Regardless of what method you choose, we will still need shipping and billing information.
PAYMENT METHODS
What forms of payment do you accept?
We accept all major credit cards including Visa, Mastercard, American Express and Discover.
TAX EXEMPTION
Can you fulfill tax exempt transactions?
Yes, we can fulfill tax exempt transactions. You will need to create an account, then upload your tax exempt certificate in the My Account section. One of our team members will be happy to assist you with this process. Please contact us for assistance at webstore@knapheide.com or (217) 592-5023 before you check out.
SHIPPING
What shipping method do you use?
UPS is our shipping method of choice from our fulfillment center. Once your order is fulfilled and shipped you will receive an email with UPS tracking information. For more shipping details, visit our shipping policy page.
RETURNS
How do I return an item I have purchased from Knapheide Parts and Equipment Store?
Complete our return authorization form found on our return policy page. Once completed, you will receive return instructions by email including packing requirements and any associated restocking fees, if applicable.
CONTACT US
How do I get in contact with someone for questions regarding my order, or to answer any questions I may have?
We're here to help! We have Part Specialists available that can help you with an order or answer a part related question by calling (217) 592-5023. If our Specialists are busy assisting other customers, rest assured, we do check our voicemail and return calls same day! You can also submit a question to webstore@knapheide.com, or via our contact us form and we will follow up with you as soon as possible.