Got questions? We've got answers. Check out the answers to the most frequently asked questions below. Don't see the answer to your question below? No problem, give one of our team members a call at (217) 592-5023 or fill out the contact us form and we will get you taken care of as quickly as possible.
SETTING UP ACCOUNT
Do I have to set up an account to make a purchase?
No! While setting up an account has benefits like being able to view past purchases and more, it is not required to make a purchase. You can simply complete the transaction as a "guest". Regardless of what method you choose, we will still need shipping and billing information.
What forms of payment do you accept?
We accept all major credit cards including Visa, Mastercard, American Express and Discover.
Can you fulfill tax exempt transactions?
Yes, we can fulfill tax exempt transactions. Please contact us at firstname.lastname@example.org or (217) 592-5023 before you check out. You will need to set up an account and send us your tax exempt certificate. One of our team members will be happy to assist you with this process.
What shipping method do you use?
UPS is our shipping method of choice from our fulfillment center. Once your order is fulfilled and shipped you will receive an email with UPS tracking information. For more shipping details, visit our shipping policy page.
How do I return an item I have purchased from this online store?
The first step for any return is completing our return authorization form, once completed you will receive return instructions by email that includes a return authorization number that will be needed on the return shipping label. See more details about returning an item on our return policy page.
What if I need to speak to someone regarding my order or have a question regarding a part?
We're here to help! You can talk to a real human that can help you with an order or answer a part related question by calling (217) 592-5023. Or you can submit a question via our contact us form and we will follow up with you as soon as possible.